Frequently Asked Questions

Why am I seeing help for something called “RLetters”? I was using (some other site)

RLetters is a software package that allows anyone to build an archive of journal articles that can be searched and analyzed. While users of RLetters could create their own help websites, it’s often easier for them to link back here – to the main RLetters help site, which we keep updated and current. While some things may look a little different at the website you were using, most of what you see here should translate without any trouble. If not, let the RLetters team know, or contact the folks who run the site you were using.

I selected my language in the user preferences, but all the text is still in English

The list of languages indicates all the languages in which it is possible to translate the application. For most of these languages, the bulk of the translation work has not yet been done. If you’d like to contribute translations in your native language, we’d love to have them: please visit the contributing translations page at the website for more information about how you can help.

Do RLetters-powered websites use cookies?

Yes, but only to store a very small amount of data about whether you’re logged in and to enable the “Remember me” function for logins. You can visit a page containing information about cookie usage in two ways:

  1. Click “Help”, then “User data” in the navigation bar. There should be a link to the cookie policy on that page.
  2. Clear your browser’s cookies, reload the site, and select “More information” in the cookie warning which appears.

These connections with other systems are only as good as the results that they make available to us, and (due to technical limitations), we can only perform title-based searches to connect documents here to external documents. A “page not found” error means that title-based search received no hits, while returning an incorrect document simply means that the top search hit for the title of the document you’re looking for isn’t the right document. You can try to search for these documents directly on the respective external websites.